Carpet Cleaning Kingston Terms and Conditions of Service
These Terms and Conditions govern the provision of carpet, rug, upholstery and related cleaning services by Carpet Cleaning Kingston to domestic and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions, which form the basis of the contract between you and us.
Please read these Terms and Conditions carefully before making a booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual, company, or organisation requesting and receiving services from Carpet Cleaning Kingston.
Company, we, us, or our means Carpet Cleaning Kingston, the provider of cleaning services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, odour treatment, and any related services provided by the Company.
Premises means the property, building, or location where the Services are to be carried out.
Technician means any employee, worker, or contractor engaged by the Company to carry out the Services.
2. Service Area
The Company primarily operates within Kingston and surrounding areas in the United Kingdom. Acceptance of bookings is subject to availability of Technicians in the service area and may be restricted for locations outside our usual operating zones. The Company reserves the right to decline bookings that fall outside its reasonable travel boundaries or where access is impractical.
3. Booking Process
3.1 Bookings may be made by telephone, online form, or other approved communication methods as specified by the Company from time to time.
3.2 At the time of booking, you must provide accurate and complete information regarding the Premises, the type and size of areas or items to be cleaned, the presence of pets, parking arrangements, access restrictions, and any known hazards.
3.3 Any quotation provided before an on-site visit is an estimate based on the information supplied by you. The final price may be adjusted if the actual condition or size of the items or areas differs from the description given at the time of booking.
3.4 Your booking is only confirmed when the Company has accepted it and provided a booking confirmation, which may be given verbally or in writing. The Company reserves the right to refuse any booking at its discretion.
3.5 The Client must ensure that a responsible adult is present at the Premises at the scheduled time of service, unless expressly agreed otherwise in advance.
4. Prices and Quotations
4.1 All prices are stated in pounds sterling and, unless otherwise stated, are inclusive of applicable taxes.
4.2 Quotations are based on the information you provide and on typical levels of soiling. The presence of heavy soiling, stains, infestation, or additional work not originally discussed may result in additional charges.
4.3 The Company will inform you of any change to the quoted price before starting work or as soon as the need for additional work becomes apparent. You will have the option to accept the revised price, amend the scope of work, or decline additional services.
4.4 Quotations are valid for a limited period as specified by the Company at the time of issue. If no period is specified, quotations are valid for 30 days from the date of issue.
5. Payments
5.1 Payment is due in full on completion of the Services unless otherwise agreed in writing prior to the service date.
5.2 The Company accepts payment methods as communicated to the Client prior to or at the time of booking. Cash payments, if accepted, must be made directly to the Technician, who will confirm receipt on behalf of the Company.
5.3 For commercial Clients or larger projects, the Company may require a deposit or advance payment. Any such requirement will be communicated at the quotation or booking stage.
5.4 Where credit terms are agreed in advance, payment must be made within the period specified on the invoice. If no period is stated, payment must be made within 14 days of the invoice date.
5.5 The Company reserves the right to charge interest and reasonable administrative costs on overdue invoices in accordance with applicable UK law.
6. Cancellations and Rescheduling
6.1 If you wish to cancel or reschedule a booking, you must provide at least 24 hours notice before the scheduled appointment time, unless otherwise specified in your confirmation.
6.2 Cancellations or rescheduling with less than 24 hours notice may incur a cancellation fee, which may be up to 50 percent of the estimated service value, to cover allocated time and costs.
6.3 If the Technician attends the Premises at the scheduled time and is unable to gain access, or if the Premises are not in a suitable condition for the Services to be carried out, the Company may treat this as a late cancellation and apply a call out or cancellation charge.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, illness, equipment failure, or access issues. In such cases, the Company will endeavour to provide as much notice as reasonably possible and offer an alternative appointment.
7. Client Responsibilities
7.1 The Client must provide safe, lawful, and reasonable access to the Premises, including suitable parking or information about nearby parking facilities. Any parking costs or congestion charges incurred in providing the Services may be added to the final invoice, where communicated in advance.
7.2 The Client must ensure that the areas or items to be cleaned are reasonably clear of personal belongings, breakables, and clutter. The Technician is not responsible for moving heavy furniture, valuables, electrical equipment, or items posing a safety risk, unless agreed in advance.
7.3 The Client must inform the Company of any existing damage, wear, defects, loose fittings, colour instability, or previous cleaning treatments that may affect the outcome of the Services.
7.4 The Client must ensure that electricity and water are available at the Premises during the service. Additional charges may apply if alternative arrangements are required.
7.5 Children and pets must be kept away from work areas, cables, machinery, and cleaning solutions during and immediately after the cleaning process until areas are safe and dry.
8. Service Standards and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and will use cleaning methods and products suitable for the materials being treated, based on the information provided and visible inspection.
8.2 While the Company aims to achieve the best possible results, it cannot guarantee complete stain removal, odour removal, or restoration of items to their original condition. Certain stains and damage may be permanent.
8.3 Drying times vary depending on fibre type, ambient temperature, ventilation, and level of soiling and may range from a few hours to longer periods. The Company will provide general guidance but is not responsible for delays in drying caused by conditions at the Premises.
8.4 The Company is not responsible for any pre-existing damage, shrinkage, colour loss, pile shading, or wear and tear that becomes more visible after cleaning.
8.5 Where the Client requests the use of specific products or methods, the Company accepts no responsibility for any negative outcomes arising from that request, provided it has acted with reasonable care in following the Client's instructions.
9. Waste Handling and Environmental Regulations
9.1 The Company will handle waste water, soiling, and used cleaning solutions in accordance with applicable UK environmental and waste regulations.
9.2 Waste water and residue will be discharged only into suitable drainage systems as permitted by local regulations. The Client must inform the Technician of any restrictions or special arrangements in place at the Premises.
9.3 The Company will not remove from the Premises any hazardous waste, including but not limited to clinical waste, sharps, asbestos, or chemical contaminants. If such waste is encountered, the Technician may suspend or terminate the Services and leave the area.
9.4 The Client is responsible for ensuring that carpets, rugs, and upholstery are free from hazardous materials prior to the commencement of Services. The Company may refuse to work in any area it considers unsafe or non-compliant with health, safety, or environmental requirements.
10. Damage and Liability
10.1 The Company will maintain appropriate insurance cover for its business activities as required by law and good industry practice.
10.2 The Client must report any alleged damage to property or items within 48 hours of the completion of the Services. Reports should include a description of the issue and supporting evidence where possible. Failure to notify within this time may affect the Companys ability to investigate and resolve the matter.
10.3 The Companys liability for loss or damage arising from the provision of the Services is limited to the lesser of the cost of repair or replacement of the damaged item or the fee paid for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
10.4 The Company is not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services.
10.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.
11. Complaints and Resolution
11.1 The Company aims to provide a professional and reliable service. If you are dissatisfied with any aspect of the Services, you must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion.
11.2 The Company may, at its discretion, arrange to inspect the work, attempt to rectify any justified complaint, or offer a partial refund or other remedy it considers appropriate in the circumstances.
11.3 The Client agrees to allow the Company a reasonable opportunity to remedy any issue before seeking third-party intervention or arranging alternative services.
12. Access, Health and Safety
12.1 The Company will take reasonable steps to perform the Services safely and in compliance with relevant health and safety legislation.
12.2 The Client must disclose any known health and safety risks at the Premises, including loose flooring, exposed wiring, poor lighting, or other hazards that may affect the safe delivery of the Services.
12.3 The Company reserves the right to withdraw its Technicians from the Premises if conditions are deemed unsafe or if there is abuse, harassment, or unreasonable behaviour by any person on the Premises. In such cases, the Company may charge for time spent and expenses incurred up to the point of withdrawal.
13. Privacy and Data Protection
13.1 The Company will collect and process personal data in the course of providing the Services, such as names, addresses, and contact details.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. Data will only be used for service delivery, administration, and legal or regulatory requirements.
13.3 The Company will not sell your personal data to third parties. Data may be shared with trusted partners or service providers as necessary for the performance of the Services or business operations, subject to appropriate safeguards.
14. Force Majeure
14.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, war, terrorism, civil unrest, strikes, power outages, or failure of telecommunications or transport networks.
14.2 In such circumstances, the Company will take reasonable steps to notify the Client and to resume performance as soon as practicable.
15. Amendments to Terms and Conditions
15.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its operational requirements.
15.2 The current version of these Terms and Conditions will apply to each booking. If changes are made after a booking is confirmed but before the Services are provided, the version in force at the time of booking will normally apply, unless a change in law requires otherwise.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings, or agreements.
16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual in nature.
By proceeding with a booking or using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
